Accessibility Statement for Waste Collection Finchley Website

This Accessibility Statement explains the steps we take to make the Waste Collection Finchley website easy to use for as many people as possible. Our aim is to provide accessible waste collection information and services for residents and businesses in the Finchley area, including people using assistive technologies or different types of devices.

Our commitment to accessibility

We are committed to providing a website that follows recognised best practice for accessibility. Our goal is to meet the Web Content Accessibility Guidelines version 2.1 level AA. These guidelines describe how to make web content more accessible for people with disabilities and more user friendly for everyone. We view accessibility as an ongoing process and continue to review and improve our site.

Who this website is for

The Waste Collection Finchley website is designed for people who need information about recycling, rubbish removal, bulky item collection and other local waste services. This includes residents, landlords, business owners and visitors to the Finchley area. We aim to ensure that people with visual, hearing, motor or cognitive impairments can access the same content and waste collection guidance as other users.

Support for screen readers and assistive technology

The website is developed to work with modern screen readers and other assistive tools. We use clear headings, descriptive text for images where appropriate and a logical reading order so that screen reader users can follow the content more easily. Form fields for requesting waste collection services are labelled so that assistive software can announce the purpose of each field.

We aim to keep the language simple and direct wherever possible, especially on service pages that explain how to arrange accessible waste collection in Finchley or book a specific collection time. This can help users who rely on text to speech tools or who prefer plain language.

Keyboard navigation and focus management

Our website is designed to be usable with a keyboard alone, without the need for a mouse or trackpad. You should be able to move through navigation menus, forms and interactive features using the Tab, Shift plus Tab, Enter and Space keys. Visible focus indicators are used to show which element is currently selected, helping keyboard users keep track of their position on the page.

Where practical we avoid interactions that depend only on a mouse or touch gesture. If you experience any difficulty using keyboard controls to request a collection, check waste schedules or submit a contact form, you can get in touch using the contact options below.

WCAG 2.1 AA guidance

We aim to meet WCAG 2.1 AA standards across key areas such as colour contrast, text resizing, keyboard access, predictable navigation, clear labels and error messages. Text can generally be enlarged using your browser settings without loss of content or functionality. We monitor changes in accessibility guidance and review our website periodically to identify areas for improvement.

Known limitations

While we aim for a fully accessible experience, some older documents or third party tools that relate to waste collection in Finchley may not yet meet the same accessibility standards. When we identify such issues, we work to fix them or offer an alternative accessible format where we can.

Requesting information in an accessible format

If you need information from the Waste Collection Finchley website in a different format, such as large print, audio description or a more accessible digital file, you can contact our team. Let us know what content you need, what format works best for you and how we can reach you.

To make an accessibility request or to ask about accessible waste collection services in Finchley, please contact us by phone or email. We aim to acknowledge your enquiry promptly and respond with a suitable solution as soon as we can.

Reporting accessibility problems

We welcome feedback about any accessibility problems you encounter on the Waste Collection Finchley website. If you find a page that is difficult to use with a screen reader, cannot be accessed by keyboard alone or does not display clearly when text is enlarged, please tell us. When you report an issue, it helps if you include the page name, a description of the problem and details of the browser or assistive technology you were using.

We review all reports and work to resolve issues within a reasonable timeframe, especially where they affect essential information about waste collection services in the Finchley area.

Continuous improvement

Accessibility is an ongoing commitment. As we update content or add new features to support waste collection in Finchley, we assess their impact on accessibility and aim to maintain or improve WCAG 2.1 AA compliance. We appreciate the support of users who share their experiences of using our site and help us make it more inclusive for everyone.