Waste Collection Finchley Terms and Conditions

These Terms and Conditions set out the basis on which Waste Collection Finchley provides waste collection and related services to domestic and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for waste collection.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Customer means the individual, business, organisation or other entity that requests or receives waste collection or related services from Waste Collection Finchley.

Services means any waste collection, removal, transportation, loading, recycling, disposal or related work provided by Waste Collection Finchley.

Order means a confirmed booking or instruction by the Customer for the provision of Services, whether made by telephone, email, online form or in writing.

Waste means any items, materials, rubbish, refuse, junk or other goods to be collected, removed or otherwise handled as part of the Services, excluding any items expressly prohibited by law or by these Terms and Conditions.

Site means the property, premises or location at which the Services are to be performed, including any access routes reasonably required to perform the Services.

2. Scope of services

Waste Collection Finchley provides domestic and commercial waste collection, bulky waste removal, general rubbish clearance and related services. The exact scope of the Services for each Order will be agreed with the Customer at the time of booking.

Services may include, where agreed, loading of waste from the Site, transportation of waste to an authorised facility, and lawful disposal or recycling of eligible materials. We reserve the right to refuse any waste that we reasonably consider to be unsafe, prohibited, incorrectly described, or not within the scope of the agreed Services.

We operate in accordance with applicable waste management laws and guidance and will only collect waste that we are legally permitted and properly equipped to handle.

3. Booking process

The Customer may request a quotation and place an Order by telephone, email or through our online enquiry process. Any quotation provided, whether verbal or written, is an estimate based on the information supplied by the Customer at the time of enquiry.

To confirm an Order, the Customer must provide accurate information regarding the type and approximate volume or weight of waste, access to the Site, any parking restrictions, and any other relevant conditions. The Customer must also specify the preferred date and time window for the Services. We will confirm acceptance of the Order and the scheduled collection time by verbal or written confirmation.

All bookings are subject to availability. We may decline or reschedule an Order at our discretion if we consider that we cannot safely or lawfully perform the Services at the requested time or under the conditions described.

4. Quotations and pricing

Unless stated otherwise, all quotations are estimates only and are exclusive of any applicable taxes or charges that may apply under UK law. The final price may vary from the initial estimate if the actual waste volume, type, weight, access conditions or other relevant factors differ from those described by the Customer at the time of booking.

Additional charges may apply where:

There is significantly more waste than initially described.

The waste includes items that require special handling or disposal, such as certain electrical goods, mattresses, tyres, or other regulated items.

Access to the Site is restricted, delayed or unsafe, resulting in additional labour or time.

Parking fees, congestion charges or other third-party fees are incurred in order to perform the Services.

We will, where feasible, inform the Customer of any material change to the quoted price before proceeding. If the Customer does not accept the revised price, we may cancel the Order in accordance with these Terms and Conditions.

5. Payments and invoicing

Payment terms will be communicated at the time of booking. Unless agreed otherwise in writing, payment is due either in advance of the Service or immediately upon completion of the Service, depending on the payment option selected.

We may accept payment by cash, debit or credit card, bank transfer or other methods notified to the Customer. For business Customers with approved credit terms, invoices must be paid within the agreed period from the invoice date. Time for payment shall be of the essence.

Where payment is not made in accordance with agreed terms, we reserve the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs of debt collection. We may also suspend or refuse further Services to the Customer until all outstanding sums have been paid in full.

6. Cancellations and rescheduling

The Customer may cancel or reschedule an Order by providing notice by telephone or email. Any cancellation or rescheduling is subject to the conditions set out below.

Where the Customer cancels more than 24 hours before the scheduled collection time, no cancellation fee will usually apply. Where the Customer cancels less than 24 hours before the scheduled collection time, we reserve the right to charge a reasonable cancellation fee to cover administration, scheduling and any costs incurred.

If our team arrives at the Site at the agreed time and is unable to perform the Services due to reasons beyond our control, including the Customer not being present where access arrangements require it, we may treat the Order as cancelled and apply a call-out or cancellation fee. This includes failure to arrange suitable access or parking for our vehicle, where such arrangements were the Customer’s responsibility.

We may cancel or reschedule an Order due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, adverse weather conditions, staff illness, safety concerns or legal restrictions. We will notify the Customer as soon as reasonably possible and rearrange the Service at a mutually convenient time. We will not be liable for any loss arising from such cancellation or delay, subject to section 11 below.

7. Customer obligations

The Customer is responsible for ensuring that:

The waste presented for collection is accurately described at the time of booking.

The Site is safe, accessible and suitable for our staff and vehicles to operate.

Any necessary permissions, permits or consents from landlords, neighbours or relevant authorities are obtained in advance, where required.

Parking or loading provisions are arranged where required, including payment of any parking fees or permits not explicitly included in the quotation.

The waste presented does not include prohibited materials such as hazardous waste, clinical waste, asbestos, certain chemicals, pressurised containers or other items that we are not licensed or able to collect.

If the Customer is uncertain about whether particular items can be collected, they must clarify this with us in advance of the scheduled Service.

8. Waste presentation and ownership

The Customer must ensure that waste is ready for collection in accordance with any instructions provided at the time of booking. This may include bagging smaller items, grouping bulky items, or placing waste in a designated area where it can be safely accessed by our staff.

Unless we have explicitly agreed to remove items from within the interior of a building, all waste should be presented at an accessible point on the Site, such as a driveway, front garden or loading area.

Ownership of the waste transfers to Waste Collection Finchley once it has been loaded onto our vehicle. Before removal, the Customer must ensure that no items of value or items not intended for disposal are left with the waste. We do not accept any responsibility for items mistakenly disposed of once waste has been collected in accordance with the Customer’s instructions.

9. Compliance with waste regulations

We operate in compliance with applicable UK waste management legislation, including requirements relating to duty of care, waste carrier licensing and disposal at authorised facilities. Our Services are provided on the basis that all waste collected will be handled lawfully and, where possible, diverted from landfill through reuse or recycling.

The Customer confirms that the waste supplied to us does not contain prohibited or illegally held items and that the Customer has the right to dispose of the items in question. If we reasonably suspect that waste includes prohibited items or that any relevant law or regulation would be breached by its collection or disposal, we may refuse to collect the waste or may separate and leave such items at the Site.

We may issue, where required, appropriate waste transfer documentation and records to comply with duty of care obligations. The Customer must provide any information reasonably requested to complete such documentation accurately.

10. Access, health and safety

The Customer must ensure that the Site is safe for our staff and that any hazards are clearly identified and, where possible, removed or mitigated. This includes ensuring that walkways are free from obstruction, that floors and surfaces are in a safe condition, and that animals are secured where necessary.

If our team considers that conditions at the Site present an unacceptable risk to health or safety, we may suspend or cancel the Services until reasonable steps have been taken to address the issue. We may also charge for any wasted journey or waiting time caused by unsafe conditions.

The Customer must not instruct our staff to undertake any task that falls outside the agreed Services or that would reasonably be considered unsafe or contrary to our health and safety policies.

11. Liability and limitations

We will perform the Services with reasonable care and skill. If we fail to do so, our liability shall be limited as set out in this section.

We will not be liable for any loss, damage, cost or expense arising from inaccurate or incomplete information provided by the Customer, from failure to follow our instructions, or from any breach by the Customer of these Terms and Conditions.

We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of data, whether arising in contract, tort or otherwise, even if such loss was reasonably foreseeable.

Our total liability to the Customer in respect of any single event or series of related events shall not exceed the total price paid or payable by the Customer for the relevant Services, except where such limitation is prohibited by law.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

12. Delays and events beyond our control

We are not responsible for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. These may include, without limitation, extreme weather, road closures, accidents, vehicle breakdown, strikes, civil disturbances, public emergencies, changes in law or regulatory requirements, or failures of utilities or communication networks.

Where an event beyond our control affects the performance of the Services, we will notify the Customer as soon as reasonably practicable and, if possible, arrange a new date and time for the Service. If we are unable to provide the Services within a reasonable period, either party may cancel the affected Order without further liability, subject to payment for any Services already performed.

13. Complaints and dispute resolution

If the Customer is dissatisfied with any aspect of the Services, they should notify us as soon as possible, preferably within 48 hours of the Service, providing full details of the issue. We will investigate the complaint and, where appropriate, seek to agree a remedy which may include re-performing part of the Service or offering a partial refund.

Any dispute arising out of or in connection with these Terms and Conditions that cannot be resolved amicably may be referred to mediation or other alternative dispute resolution if both parties agree. This does not affect either party’s right to commence legal proceedings.

14. Data protection and privacy

We may collect and use personal information about the Customer for the purposes of managing bookings, providing the Services, processing payments, and handling enquiries or complaints. We will handle such information in accordance with applicable data protection laws and only retain it for as long as is necessary for lawful purposes.

The Customer is responsible for ensuring that any personal data they provide to us is accurate and up to date. We will not share personal data with third parties except where necessary to perform the Services, to comply with legal obligations, or where the Customer has given consent.

15. Changes to these terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our Services, our business practices, or applicable laws and regulations. The updated terms will apply to all new Orders placed after the date the revised version comes into effect.

The version of the Terms and Conditions in force at the time of the Customer’s Order will apply to that Order, unless otherwise agreed in writing.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

17. No waiver

Any failure or delay by us in enforcing any of our rights under these Terms and Conditions shall not be taken as a waiver of that right or of any other rights, and no waiver shall be effective unless in writing.

18. Governing law and jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Entire agreement

These Terms and Conditions, together with any written quotation or order confirmation, constitute the entire agreement between Waste Collection Finchley and the Customer in relation to the provision of the Services. The Customer acknowledges that they have not relied on any statement, promise or representation that is not set out in these documents.